Regulatory Matters

Regulator

The Faculty Office
1, The Sanctuary
Westminster
London
SW1P 3JT

Telephone 020 7222 5381
Email: faculty.office@1thesanctuary.com
Website: www.facultyoffice.org.uk

Complaints Procedure

At Saville & Co., we are confident that we will provide you with the best service that we can offer. However, if you feel that you have grounds for complaint and wish to complain formally then you can do so using the procedure outlined below.

1. If you are dissatisfied about the service you have received please do not hesitate to contact a partner of the Firm in the first instance.

2. If we are unable to resolve the matter you may then complain to The Scriveners Company, which has a role in the regulation of Scrivener Notaries. Please write (but do not enclose any original documents) with full details of your complaint to the following address:

The Clerk,
The Scriveners Company,
HQS Wellington,
Temple Stairs,
Victoria Embankment,
London WC2R 2PN

or by e-mail to: clerk@scriveners.org.uk

The Company will arrange for your complaint to be considered by a panel of 3 individuals who will be independent of the Scrivener Notary against whom the complaint has been made. The procedure is free to use and is designed to provide a quick resolution to any dispute.

If you have any difficulty making a complaint in writing, please do not hesitate to telephone the Clerk of the Company for assistance on 020 7240 0529.

3. Finally, even if you have your complaint considered under the Scriveners Company's Complaints Procedure, you may at the end of that procedure or after a period of eight weeks from the date you first notified a partner of the Firm that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:

Legal Ombudsman
PO Box 6806,
Wolverhampton,
WV1 9WJ
Tel : 0300 555 0333

Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

4. If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.

 Privacy Policy

This policy describes what we do with personal information we collect from you and the ways in which we may collect that information.

We may collect information from you when you request information from us or engage our notarial or other services, through your use of our website or as a result of your relationship with one or more of our clients. 

By using any of our services including our website and by providing us with any personal information, you are consenting to the use of your personal information as set out in this policy.  Please do not send us any personal information if you do not want your personal information to be used in this way.


What we use your personal information for

  • To fulfil our legal and notarial obligations, including regulations regarding the identification of our clients, record-keeping and anti money-laundering measures.

  • To provide and improve our services to you and to our clients.

  • To manage our relationship with you and our clients.

  • To provide and improve this website.

  • To compile anonymous statistics, for example, website usage statistics.

  • For other legitimate business purposes.

Information collected through our website

There are facilities on our website which invite you to provide us with personal information, for example, the Contact Us email contact form.  The purpose of these facilities is to enable us to respond to your query and we only use your information for those purposes.

Protection of your information 

We apply the highest standard of security when it comes to hosting and protecting information.

Personal information held by us will never be shared with any third party, except with your prior permission, or, if you are associated with a company or organisation, with the prior permission of that company or organisation. The only exception to this is in rare cases where we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so. 

We do not sell, rent, distribute or otherwise make personal information commercially available to any third party. 

Under applicable data protection legislation we must ensure that your personal information is accurate and up to date. Therefore, please advise us of any changes to your information.

You are entitled to request details of the information we hold about you and to have it rectified or deleted as required by applicable data protection legislation. However, please note that we have an overriding obligation to keep records in accordance with notarial regulations and anti money-laundering legislation. For more information please send an email to mail@savillenotaries.com

Saville & Co. is registered as a data controller at the Information Commissioner’s Office: www.ico.gov.uk under registration number Z7869494.

Transferring information when there is a change to our business

If in the future we re-organise or transfer all or part of our business we may need to transfer your information to new Saville & Co. entities or to third parties through which the business of Saville & Co. will be carried out. 

Electronic communications

Information that you send to us in electronic form may not be secure, however any emails we receive will be treated by us as confidential vis-à-vis third parties.